Returns & Replacements

It is advisable that you cancel any unwanted orders by contacting our customer service department directly at 0208 567 4488 or email us at info@perfumewarehouse.co.uk before the good dispatched.

If you wish to return the product or change your mind about your order, and feel that you no longer require it within 14 days after you receive the goods, then please contact our Customer Services Department within 14 working days of receiving your delivery, providing your Name, Order Number, Contact Details, & Full details of the problem. Please note that unless the goods were faulty at the time of delivery or the order was incorrect only then would you be eligible for a full refund otherwise we would be unable to refund the postage. Should the item be received in a damaged state or if you believe your goods have been tampered with in anyway please contact us immediately so that we may rectify the situation .In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund i.e. full refund less postage, where standard post & packaging will be charged at £2 per item only. Goods must be returned to perfume warehouse ltd. before the partial refund can be issued.

If you have received the wrong item, we first, would like to apologise to you for this to happen. We have high and rigorous standard when it comes to packaging your order, however mistakes do rarely happen. Please contact us as soon as possible so we can resolve the situation and get your right order to your as quick as we can. However, we may ask for further information such as pictures as evidence so we can overview your case quickly. 

If you have received items that are damaged/faulty, we ask that you contact us immediately. We ensure that all products are wrapped and protected so that the chances of it damaging during transit is minimal. However, when this situation rarely occurs, we would like to apologise that it has happened to you. We ask that you not to refuse the delivery and instead accept as this can result in a delay of the parcel being returned. We also may require further details on your case like pictures so that we can solve the situation as quick as possible and provide an effective solution. 

In cases where the item is either wrong or damaged, we are happy to refund the postage applied to the item as a gesture of goodwill.

Return Address:

Perfume Warehouse Ltd

4A Oak Road

Ealing Broadway,

London,

W5 3SS

United Kingdom

Phone : 0208 567 4488 / 0208 567 6688

For International Customer : 00442085674488 / 00442085676688

Ordering

Customer can track their orders by their order number. We send an order conformation which includes an invoice with the order tracking number to all our customers who placed the order from our web site. If customers could not find out how to track their order, they can contact us by going to our contact us page.

If you are having trouble with your credit card information when checking out due to authorisation failure, we please ask that you check if your details are correct. This information may include the security code, or expiration date of your card, and please ensure that the card that is being used is current and valid. Please note that if all your details are correct and you have tried multiple times, we ask that you contact your financial institution for further assistance.

Payment, Pricing & Promotions

We currently accept Debit cards, Credit cards (Mastercard and Visa), Google PayPal apple Pay stripe secure payment software which ensures you a secure payment thanks to the 3D secure system  . We have very competitive prices for all our customers and have good promotion going on all year long. If any customer wants to know more about our promotions and pricing please contact us by going to our contact us page.

Viewing Order

If a customer has any problems in viewing their order or they could not find out how they can track their orders, please contact us by going our contact us page.

Updating Account Information

Customers who have set up an account with us on our website, can change their account information (like shipping or billing address) and can do this by going to their accounts page and press edit information. If they need any further assistance they can contact us by going to our contact us web page.